Questions & Answers
PinRaise™ Q&A
What does PinRaise™ do?
PinRaise encourages all types of local businesses to participate in a network to support local nonprofits within their community. Participating nonprofit organizations encourage their members to do business with local retailers that are within the PinRaise™network. The local businesses will in turn donate a portion of a member’s transaction to the nonprofit.
The PinRaise process is not unlike the typical practice of a nonprofit distributing a flyer that states a specific day and time for members to dine at a local restaurant. The member would produce the flyer at the time of purchase and the restaurant would send a donation to the nonprofit (per each transaction).
The above creates a win-win for the business as they generate good will along with new or continued patronage. The nonprofit receives a financial benefit and the member receives goods or services.
What does it mean to “Nominate a Business”?
Many nonprofit members frequent various businesses and may wish to introduce them to the PinRaise “Business with Heart™” program. A nomination is not a commitment to participate. Contact will be made with an introductory email and a request for a 10 minute introductory phone call. Should the business have an interest, staff will register their firm and add them to the PinRaise network. Should they decline, no additional communications will be made.
What does it mean to “Nominate a Nonprofit”?
A member of one nonprofit may support several others and may wish to introduce them to the PinRaise “Business with Heart” program. A nomination is not a commitment to participate. Contact will be made with an introductory email and a request for a 10 minute introductory phone call. Should the nonprofit have interest, staff will register them and add them to the PinRaise network. Should they decline, no additional communications will be made.
Do PinRaise mobile app users pay a fee?
Users do not pay any fees; the app is free to download from the Google and Apple stores.
Do Businesses and Nonprofits pay a fee?
Yes, businesses pay a small monthly fee with no setup fee and there are no contractual commitments. We currently offer a free trial to demonstrate the effectiveness of the program.
Nonprofits are only required to pay a minimal processing fee which will come out of the monies generated, so there are no out of pocket expenses and no contractual commitments.
How does it work?
A user can locate a “Business with Heart” by using the PinRaise Mobile app. This easy to use app locates businesses within the user’s current location identified with Heart pins. Selecting a pin will allow the user to view details about the business and any special offers that may be available.
For instance, it’s lunch time and a user may locate a nearby “Business with Heart” restaurant. Once they have identified a location, they may enter the restaurant’s place of business and make their purchase. The app’s GPS capability verifies that the user is there and reports this information to the PinRaise servers.
Through their PC based online admin control panel, business owners control special offers and donation amounts (donation dollar amount is determined by the business). The control panel also provides detailed reporting.
For additional information, please call 877-586-1318.
Agent with Heart™ Q&A
Do I select the nonprofit?
Typically, the client will select a favorite local nonprofit of theirs, however, if a client is unsure or does not have a nonprofit preference, you are free to recommend nonprofits that you support.
Do I pay the nonprofit?
No. To make things easier on our agents we handle payment to all of the nonprofits. Each agent will be invoiced after they have made the donation request. Once we receive that amount, we then pay the nonprofits directly.
How does my client select the nonprofit and make the transaction?
PinRaise contains a list of nonprofits within any given community that clients are free to select from. If a nonprofit they support is missing from the list, they are able to nominate them to PinRaise by visiting www.PinRaise.com/nonprofits.
How soon after closing do we give the donation?
There is no absolute timeline or requirement. We provide you with an email that you will forward to your client that will provide the instructions on how to “Pay it Forward” and thank them for doing business with you.
Can I pay by credit card? Check?
Either! You have the opportunity to also pay via PayPal or by mailing in a physical check.
How do I know that the client made their selection?
Each agent has access to an online dashboard where they can monitor each donation transaction. Once we have processed their selection, their name will appear with the nonprofit specified in your dashboard, signaling that they have completed the transaction.
Are there thank you emails sent to the client? To me?
Yes, after a client has processed their selection they will receive an automated thank you email and have the opportunity to share on social media that a donation has just been sent to their chosen nonprofit thanks to doing business with you, the Agent with Heart.
Does the nonprofit know that I made the donation and that my client directed it?
When the nonprofit receives their donation it will arrive with a letter identifying that you have given the donation on behalf of your client by name.
Will the nonprofit receive 100% of the donation?
We will deduct any out-of-pocket expense to cover the cost of administrating the donation process. This covers the year-end management of tax receipts, PayPal fees when depositing payments to the nonprofit, or credit card fees charged to us when an agent pays the donation via credit card. Depending on expenses, this cost will be 15% to 20%.
For additional information, please call 877-586-1318.